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The setting of annual targets, or Key Performance Indicators (KPIs) in a business needs to consider many factors. Simply put KPIs bridge the gap between strategy and operations and should always start with achieving the strategy in mind. Examples of important considerations could be expectations of shareholders in the private sector, funders in the not-for-profit sector or efficiency expectations in the public sector - just to name a few. This piece is not intended to cover a

How often are leaders asked, “What type of leader are you? What is your leadership style?” The answers are usually along the lines of someone who sets the example, is consultative, or empowers their people. Others may describe themselves using more formal terms such as autocratic, democratic, coaching, or visionary. There is definitely value in this. Reflecting on leadership styles can help build awareness of your strengths and weaknesses. Rarely however, does this reflection